Privacy Policy

Codex Tech (Pty) Ltd

Last Updated: 6 April 2026

1. Introduction

Codex Tech (Pty) Ltd (“Codex Tech”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services.

Our practices comply with applicable data protection laws including the Protection of Personal Information Act (POPIA) of South Africa.

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2. Information We Collect

We may collect and process the following types of personal information:

• Full name
• Company name
• Email address
• Phone number
• Physical or business address
• IP address and browser information
• Billing or payment information
• Any information submitted through contact forms, support tickets, or service orders

This information is typically collected when you:

• Submit a contact form
• Open a support ticket
• Order services
• Subscribe to newsletters
• Communicate with our team

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3. How We Use Your Information

Codex Tech uses your personal information to:

• Provide and manage our services
• Process orders and service requests
• Respond to support tickets
• Communicate with customers
• Improve our website and services
• Send service-related updates
• Comply with legal and regulatory obligations

We only process personal information for lawful and legitimate business purposes.

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4. Sharing of Information

Codex Tech does not sell or rent personal information.

We may share personal information with trusted third parties when necessary, such as:

• Payment processors
• Cloud hosting providers
• Technical service providers
• Legal or regulatory authorities when required by law

All third parties are required to protect personal information in accordance with applicable laws.

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5. Data Security

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

These measures include secure servers, encryption where applicable, and restricted access to sensitive information.

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6. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website usage.

Cookies may collect:

• Device information
• Browser type
• Pages visited
• Website usage statistics

You can disable cookies in your browser settings if you prefer not to allow them.

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7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Once information is no longer required, it will be securely deleted or anonymized.

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8. Your Rights

In terms of South African data protection laws, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where applicable
• Object to certain types of data processing
• Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

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9. Third-Party Links

Our website may contain links to third-party websites. Codex Tech is not responsible for the privacy practices or content of those external sites.

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10. Policy Updates

Codex Tech may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Continued use of our services constitutes acceptance of the updated policy.

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11. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Codex Tech (Pty) Ltd
Email: support@codextech.co.za
Website: www.codextech.co.za
South Africa