Customers may submit a complaint regarding any Codex Tech service, including Codex Landline, VoIP services, connectivity, technical support, billing, accounts, customer service or other services provided by Codex Tech. Complaints should be submitted in writing through the appropriate support or customer service channel.

To help us investigate your complaint efficiently, please provide your name, account or customer details, the service affected, a description of the issue, relevant dates and any supporting information or documentation that may assist with the investigation.

Once a complaint has been received, Codex Tech will review the information provided and may acknowledge receipt of the complaint. We may request additional information where necessary to properly understand and investigate the matter.

Codex Tech will assess the complaint based on the information available and, where appropriate, investigate the relevant account, service records, billing information, technical information or communications relating to the complaint.

Where a complaint is found to be valid, Codex Tech will take reasonable steps to address the matter and provide an appropriate resolution. Depending on the nature of the complaint, this may include correcting an error, providing an explanation, resolving a technical issue or making an appropriate account adjustment.

Complaints relating to invoices, payments, charges, account balances or other billing matters may be reviewed by our Accounts team. Customers should provide the relevant invoice or account information where possible to assist with the investigation.

If you are not satisfied with the outcome of your complaint, you may request that the matter be escalated for further review. Please provide the original complaint details and explain why you believe the matter remains unresolved.

Once the complaint has been reviewed and the investigation has been completed, Codex Tech will communicate the outcome where appropriate. We aim to handle complaints fairly, professionally and within a reasonable period based on the nature and complexity of the matter.