Terms of Service
These Terms of Service govern your use of Codex Tech services, including Codex Landline, VoIP services, telecommunications services, software platforms and related products and services provided by Codex Tech (Pty) Ltd.
By ordering, activating or using any Codex Tech service, you acknowledge that you have read, understood and agree to these Terms of Service.
If you do not agree with these terms, you should not use or continue using the relevant service.
Codex Landline provides VoIP-based telecommunications services that allow customers to make and receive calls using an assigned telephone number and supported devices or applications.
Available features may vary depending on the service, subscription, configuration and applicable technical limitations.
Customers are responsible for providing accurate information when registering for services and keeping their account information up to date.
Customers are also responsible for protecting their login credentials, devices and account access from unauthorised use.
Customers are responsible for paying all applicable subscription fees, service charges and usage charges associated with their services.
Payment terms, subscription periods and applicable charges will be communicated to the customer during the ordering and activation process.
We aim to provide reliable and consistent services. However, telecommunications and internet-based services may occasionally be affected by network outages, maintenance, technical faults or circumstances outside our reasonable control.
We may perform maintenance or upgrades where reasonably necessary to maintain or improve our services.
Customers may not use Codex Tech services for unlawful, fraudulent, abusive or malicious activities.
Services may not be used for activities that interfere with networks, compromise security, abuse other users or violate applicable laws and regulations.
Certain services may provide call recording functionality. Where enabled, calls may be recorded and stored as part of the service.
Customers are responsible for ensuring that their use of call recording complies with all applicable laws and that callers are notified where required.
Technical support is available for supported Codex Tech services and configurations.
Customers may be required to provide relevant information, screenshots, device details or other information necessary for our support team to investigate and resolve technical issues.
Customers may cancel services in accordance with the applicable cancellation requirements and subscription terms.
For details regarding the required notice period, cancellation process and termination of services, please refer to our Cancellation Policy .
We may collect and process personal information required to provide and manage our services.
Our processing of personal information is governed by our Privacy Policy .
We may suspend or restrict a service where reasonably necessary, including in circumstances involving non-payment, misuse, security concerns or violations of these terms.
Where reasonably possible, we will communicate with the customer before taking such action.
To the extent permitted by applicable law, Codex Tech will not be responsible for indirect or consequential losses arising from the use or temporary unavailability of our services.
Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited.
Codex Tech may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.
Updated terms will be published on this website and may apply from the date specified in the updated terms.
These Terms of Service are intended to be governed by the laws applicable in the Republic of South Africa.
Any dispute arising from the use of our services will be dealt with in accordance with applicable South African law and the appropriate legal processes.
If you have any questions regarding these Terms of Service, your subscription or any Codex Tech service, please contact our team.
Contact SupportTerms of Service | Privacy Policy | Cancellation Policy | Customer Complaints
© 2026 Codex Tech (Pty) Ltd. All Rights Reserved.