FAQ | Codex Tech Landline | VoIP & Business Phone Questions

Codex Tech Landline is a professional VoIP business telephone service that gives your business a dedicated telephone number without requiring a traditional office landline. Users can answer business calls using compatible mobile applications and supported devices.

No. Your business can start with just one user and add more users as your business grows. Our system is designed to scale, allowing businesses to grow from a single user to multiple users and larger teams without needing to replace the entire telephone system.

Yes. You can expand your service as your team grows. Additional users can be added to your business telephone system, allowing new employees to have their own extensions or users while remaining part of the same business communication environment.

Yes. Multiple branches can be connected to the same business telephone environment. Users at different locations can communicate with each other using extensions, while your business can maintain a consistent professional communication system across different offices.

Yes. Users across connected branches can communicate using their business extensions. This makes it easier for teams in different locations to communicate without relying on traditional inter-office telephone lines.

Yes. Your business can operate a centralised communication system across multiple locations. Depending on your requirements, different branches, departments and users can be configured within the same business telephone environment.

In many cases, yes. Existing South African telephone numbers may be eligible for number porting. Our team can assess your existing number and guide you through the porting process.

No. Codex Tech Landline is a VoIP-based service, so you do not need a traditional copper telephone line. Your service operates over an internet connection using supported devices and applications.

Yes. Because the service uses VoIP technology, users can access their business telephone service from supported locations with a suitable internet connection. This makes it useful for remote workers, hybrid teams and businesses with employees working from different locations.

Yes. Mobile app access allows supported users to make and receive business calls from their smartphone while using their professional business number.

Multi-user business setups can be configured with individual extensions for users. This allows employees to have their own internal extension while remaining connected to the same business telephone system.

Yes. Your telephone system can be structured around your business requirements, allowing you to organise users and call handling around departments such as Sales, Accounts, Support and Reception.

Yes. Custom IVR menus can be configured to guide callers to the appropriate person or department. For example, callers can be prompted to select Sales, Accounts or Support.

Yes. Full call recording is included with Codex Tech Landline, providing your business with access to recorded calls for legitimate business purposes such as quality management, training and record keeping.

Yes. Calls can be forwarded to another telephone number when required. Forwarded calls use the applicable outbound calling rate for the forwarded call leg.

Yes. Calls between users and extensions within the Codex Tech network are free and do not incur per-minute calling charges.

Local South African outbound calls are charged at a simple blended rate of R0.45 per minute. This includes calls to major South African mobile and fixed-line networks such as MTN, Vodacom, Cell C and Telkom.

Codex Tech Landline is designed to scale with your business. You can start small and expand your users, extensions, departments and locations as your communication requirements increase.

Codex Tech Landline requires a suitable and stable internet connection. The quality of your internet connection can affect call quality, so we recommend a reliable business internet connection for the best experience.

Setup times depend on the service you choose, the number of users and any additional configuration required. Our team will guide you through the setup process and help get your users connected.

Not necessarily. Codex Tech Landline can be used through supported mobile applications and compatible VoIP devices. This gives your business flexibility to choose how users access their business telephone service.

Getting started is simple. Choose the Codex Tech Landline solution that suits your business, submit your order and our team will assist with the configuration and activation of your service.

Call Rates

Everything You Need To Know

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Business Hours

09:00 am - 05:00 pm

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Call Rates

Everything You Need To Know

What is Codex Tech Landline?

Is Codex Tech Landline only for one user?

Can I add more users later?

Can I connect multiple branches or offices?

Can users at different branches call each other?

Can I use the same system for all my branches?

Can I keep my existing business number?

Do I need a traditional telephone line?

Can I use Codex Tech Landline from home or remotely?

Can I use my business number on my mobile phone?

Does every user get their own extension?

Can I have different departments on my phone system?

Can I have an automated IVR menu?

Is call recording included?

Can I forward calls to another number?

Are calls between Codex Tech users free?

How much do local South African calls cost?

What happens if my business grows significantly?

What internet connection do I need?

How long does it take to get started?

Do I need to buy a physical telephone?

How do I get started with Codex Tech?

Contact Us

Landline

Business Hours

09:00 am - 05:00 pm

Closed

Closed

Main Business Line