Depending on your service, Codex Tech will provide the credentials and information required to access your service.

For the mobile application, this may include your:

• Email or username
• Password
• Server address

These details are provided by Codex Tech after your service has been configured.

No. Codex Tech is a managed telephone service. Our team handles the technical configuration of your service.

Customers generally only need the credentials and application information provided by Codex Tech to start using their service.

Install the Glocom mobile application on your compatible smartphone.

When prompted, enter the details provided by Codex Tech:

• Your email or username
• Your Codex Tech password
• The server address provided by Codex Tech

Once the details have been entered correctly, the application can connect to your Codex Tech Landline service.

Your Codex Tech mobile app credentials are provided by Codex Tech when your service is configured.

If you do not have your credentials, or you have forgotten them, contact Codex Tech Support rather than attempting to change the telephone system configuration yourself.

Use the server address supplied to you by Codex Tech.

Server details can vary depending on the service configuration, so customers should always use the server address provided by Codex Tech rather than attempting to guess or change the server address.

First check that you are using the email, password and server address provided by Codex Tech.

If you are still unable to log in, contact Codex Tech Support. Our team can check your service configuration and assist you.

Please do not change advanced server or telephone settings yourself.

Check that your mobile device has an active internet connection and that the Glocom application is correctly connected to your Codex Tech account.

If the problem continues, contact Codex Tech Support so that our team can investigate the service configuration.

Yes. The Glocom mobile application allows supported users to access their Codex Tech Landline service from a compatible smartphone.

This allows you to make and receive business calls without needing to carry a separate traditional business telephone.

Local South African outbound calls are charged at the applicable Codex Tech local calling rate.

Please refer to the Call Rates page for the latest published rates.

Yes. Call forwarding can be configured for your service when required.

Forwarded calls may incur applicable outbound calling charges.

If you need call forwarding changed, contact Codex Tech Support and our team will assist you.

Call recording is included where applicable to your Codex Tech Landline service.

If you need assistance accessing or using your call recordings, contact Codex Tech Support.

You can access the Codex Tech Landline Portal from the Login menu on the Codex Tech website.

Your portal credentials are provided by Codex Tech.

Contact Codex Tech Support for assistance with your account credentials.

For security reasons, do not share your password publicly or provide your credentials to anyone other than an authorised Codex Tech representative.

VoIP calling depends on the quality and stability of your internet connection.

Check that your device has a stable internet connection. If the problem continues, contact Codex Tech Support so that we can investigate.

First check your internet connection and make sure your device is connected.

You can also check the Codex Tech Service Status page for known service incidents.

If there is no reported incident and your service is still unavailable, open a support ticket with Codex Tech.

No.

Codex Tech manages the technical configuration of your telephone service. Customers should not change advanced PBX, server or telephone configuration settings unless specifically instructed by Codex Tech Support.

If you need a change made to your service, simply contact us and our team will assist you.